Simple & Transparent Returns
All LEDerma sales are final unless otherwise required by applicable law. Please review your order carefully before purchasing. For questions or assistance, our customer support team is here to help.
Effective Date: August 20, 2026 Last Updated: August 20, 2026
This Return Policy applies to all purchases made on www.LEDermaGlow.com ("the Site") and at LEDerma-owned retail or physical locations, both operated by LEDerma. Please read this policy carefully before making a purchase.
LEDerma is not responsible for sales made by third-party resellers, distributors, or marketplaces not owned or operated by LEDerma. Products purchased through third-party sellers are subject to that seller's own return, exchange, and refund policies, and any such requests must be directed to the seller from whom the product was purchased.
1. No Refunds
All sales are final. LEDerma does not offer refunds on any products purchased through the Site LEDermaGlow.com
2. Exchanges Only
We offer exchanges only, subject to the following conditions:
The product must be unopened and in its original, sealed packaging
The exchange request must be made within 14 days of the original purchase date
Proof of purchase (order number, receipt, or confirmation email) is required
Products that have been opened, used, or have broken seals are not eligible for exchange
3. How to Request an Exchange
To request an exchange, contact us at cs@LEDermaGlow.com within 14 days of your purchase date. Please include:
Your order number
The product you wish to exchange
The reason for the exchange request
Once your request is reviewed and approved, we will provide instructions for returning the unopened, sealed product.
4. Condition of Returned Products
Products must be returned unopened, unused, and in their original sealed packaging, including all original materials (box, inserts, accessories). Products that do not meet these conditions will not be eligible for exchange and may be returned to the customer at their expense.
5. Shipping Costs
Unless the exchange is due to a defective or incorrect item shipped by LEDerma, the customer is responsible for return shipping costs. Original shipping fees, if applicable, are non-refundable.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us at cs@LEDermaGlow.com within 14 days of purchase with your order number and photos of the issue. Defective or damaged items may be eligible for exchange even if the seal has been broken, at our discretion, in order to inspect and verify the defect.
7. Non-Exchangeable Items
Products that have been opened, used, or are missing original packaging or seals are not eligible for exchange under any circumstances, except as provided in Section 6 for verified defective or damaged products.
8. Changes to This Policy
We may update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will apply to that order.
9. Contact Us
For questions about this Return Policy or to request an exchange, please contact us at:
LEDerma Website: www.LEDermaGlow.com 6625 S. Valley View Blvd, Unit 412 Las Vegas, Nevada 89118 USA Email: cs@LEDermaGlow.com