Shipping & Returns

1. Third-Party Sellers

LEDerma devices and products purchased through authorized third-party retailers or resellers are subject to that third party's own shipping and return policies. LEDerma is not responsible or liable for shipping times, shipping issues, returns, refunds, or exchanges related to purchases made through third-party sellers. Please contact the third-party retailer directly for assistance with such orders.

2. Orders Placed Through LEDermaGlow.com or LEDerma Locations

Orders purchased directly through the LEDerma website or at official LEDerma locations are fulfilled as follows:

• Processing Time: Please allow 5–7 business days for your order to be processed and shipped from our central warehouse.
• Transit Time: Once shipped, please allow an additional 5–7 business days for ground shipping delivery within the continental United States.
• Total Estimated Delivery: Approximately 10–14 business days from the date the order is placed, depending on your location.

Business days are Monday–Friday and exclude weekends and holidays. Delivery estimates do not apply during high-volume periods or in cases of circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has shipped, a shipping label will be generated and a confirmation email will be sent to the email address provided at checkout. This email will include your tracking number and a link to track your shipment's progress.

Please note: delivery to locations outside the continental United States, or via non-ground shipping methods, may be subject to different timelines and are not covered under the estimates above.

4. Returns & Refunds

All sales are final.

LEDerma does not offer refunds, returns, or exchanges on any products purchased through LEDermaGlow\.com or LEDerma locations, except where a product is found to have a manufacturer defect. In such cases, customers are eligible for a replacement of the defective item, subject to the following process:

Video proof required. Customers must email a video clearly showing the defect to support@LEDermaGlow.com, along with their order number.

Return label. Once the defect is confirmed, LEDerma will issue a prepaid return label to the customer.

Return the defective unit. The customer must return the defective unit using the provided label.

Replacement shipped. Upon receipt and inspection of the returned unit, LEDerma will ship a new replacement.

No cash refunds or exchanges for a different product will be issued.

Please review your order carefully before completing your purchase. If you have questions about a product prior to purchasing, our customer support team is available to assist you.